Troubleshooting integration sync issues

When an integration stops syncing, the cause is almost always one of a handful of common issues. Work through them in order.

Check the connection first

Open the integration in the Integrations app and look at its status and last successful sync time.

Symptom	Likely cause	Fix
Connection shows an error	Expired or revoked token	Reconnect and re-authorize
Orders not appearing	Sync not yet run, or order filtered out	Trigger a sync; check date range
Products not linking	SKUs don’t match on both sides	Align SKUs, then re-sync
Stock not pushing out	Inventory push disabled, or wrong location	Enable push; check the stock location

Common fixes

• Reconnect. Most failures are an expired token after a password change on the other platform.
• Match by SKU. Confirm the SKU is identical on both sides — extra spaces or casing differences prevent linking.
• Confirm the stock location. Make sure the integration draws from a location that actually holds stock.

Fix mismatched SKUs before a large sync so you don’t create duplicate items that are hard to merge later.

When it still won’t sync

If the connection is healthy and SKUs match but data still isn’t moving, disconnect and reconnect the integration to force a fresh authorization and sync. If the problem persists, note the error message and contact support.

Next steps

See the Integrations overview for how syncing works in both directions.