Tracking and customer notifications

When you ship an order, Fiddle records the tracking number and can email the customer so they know their package is on the way.

Tracking numbers

• Buying a label saves the tracking number on the order automatically.
• For a manual shipment, enter the carrier name and tracking number yourself.
• The tracking number and a carrier link appear on the order for your team and the customer.

Customer notifications

1. Go to Settings → Shipping → Notifications.
2. Turn on shipment confirmation emails.
3. Choose whether to send automatically when an order is marked shipped.
4. Customize the email’s subject and message if needed.

A notification only sends if the order has a customer email address. Orders without one are skipped — no error, just no email.

What the customer receives

Field	Source
Tracking number	The purchased or manually entered number
Carrier	The service used to ship
Items shipped	The lines on the fulfillment order

Need to resend? Open the shipped order and choose Resend tracking email — useful if a customer says they never got it.

Next steps

See create a shipment for the full ship step, or send many at once with batch fulfillment.