Frequently asked questions

Why don’t my stock numbers match what I expect?

Uncommitted stock is on hand minus committed, so current sales and work-order demand can make uncommitted lower than what is physically present. See Understanding stock levels for the full breakdown.

My integration stopped syncing — what do I check first?

Almost always an expired login on the other platform. Reconnect the integration to refresh access, then trigger a sync. See Integrations overview.

Can I undo a receipt or shipment?

Yes. Open the original receipt or shipment from the order’s history and correct it there, rather than making a manual stock adjustment — that keeps the order and stock in sync.

How do I add another user?

Go to Settings → Users → Invite user and assign a role. Full steps in Invite users and manage roles.

Does Fiddle prevent overselling?

Fiddle shows commitment coverage and supports explicit sellable-quantity policies for connected channels. Commitments themselves inform planning and do not lock warehouse operations. Configure each channel’s available-to-promise policy to match how you sell.

Where can I get more help?

Ask Filo inside the app for instant answers, or use the Still need help? box at the bottom of any Help Center page to reach our team.