Performance and loading issues

Slow pages, spinners that never finish, or a blank screen are usually caused by a stale browser cache, an outdated browser, or a network problem — not your data.

Quick fixes to try first

1. Hard refresh the page (reload while bypassing the cache).
2. Sign out and back in to get a fresh session.
3. Try an incognito/private window, which ignores cached files and extensions.
4. Test in a different browser to see whether the issue follows you.

A persistent blank screen after an update is almost always a cached old version. A hard refresh or clearing site data fixes it immediately.

Narrow down the cause

Symptom	Likely cause
Only one page is slow	A very large list — apply filters or a date range
Everything is slow	Network, VPN, or a browser extension
Blank or broken layout	Stale cache or an ad/script blocker
Spinner never finishes	Connection dropped mid-request

Reduce load on big lists

Large item, order, or report screens render faster when you narrow them:

1. Apply filters (status, location, date range) instead of loading everything.
2. Use search to jump straight to a record.
3. Avoid leaving many heavy tabs open at once.

Check your environment

• Update your browser to a current version.
• Disable extensions (especially ad blockers and privacy tools) and retest.
• Confirm your connection is stable; a VPN or proxy can slow requests.

If problems persist across browsers and devices, see How to contact support.