Emails and notifications not arriving

If a purchase order email, order confirmation, or alert never shows up, the cause is usually the recipient address, a spam filter, or a notification preference that’s turned off.

Check the basics

1. Confirm the recipient email address on the record is correct and complete.
2. Ask the recipient to check spam and junk folders.
3. Have them add your sending address to their safe senders list.
4. Resend the document — most emails (like POs and invoices) can be re-sent from the record.

Outbound emails can take a few minutes to arrive. Wait briefly before resending so the recipient doesn’t get duplicates.

In-app and digest notifications

If alerts aren’t reaching you:

Symptom	Likely cause
No emails of any kind	Address unverified or notifications disabled
Some types missing	That category is off in your preferences
In-app only, no email	Email channel disabled for that event

Open Settings → Notifications (or your profile preferences) and confirm the relevant notification types and channels are enabled.

When nothing arrives at all

1. Send a test to a different mailbox (for example, a personal address) to rule out one provider blocking mail.
2. Check whether your email domain has strict filtering that quarantines automated senders.
3. If multiple users on the same domain are affected, ask your IT team to allowlist Fiddle’s sending domain.

Still stuck? See How to contact support.