How to contact support
How to reach the Fiddle team and what details speed up a resolution.
If the help articles don’t solve your problem, the support team can. Sending the right details up front gets you a faster, more accurate answer.
Before you reach out
A quick self-check resolves many issues and gives support useful context:
- Try a hard refresh and sign out/in.
- Confirm you’re in the right organization and have the right role.
- Note whether the problem happens in another browser or for another user.
- Check the relevant troubleshooting article — for example, An integration is not syncing.
What to include in your message
The more of this you provide, the less back-and-forth needed:
| Detail | Why it helps |
|---|---|
| What you expected vs. what happened | Defines the actual problem |
| The exact record (PO, order, item) | Lets support reproduce it |
| Steps to reproduce | Pinpoints where it breaks |
| Any error message (exact text) | Often identifies the cause directly |
| A screenshot | Shows the state at a glance |
| Browser and device | Rules out environment issues |
Copy the exact error text rather than paraphrasing it. A precise message frequently points straight to the fix.
How to get in touch
Reach the team through the in-app help or support option in Fiddle, or reply to any existing support thread so your history stays in one place. Include the details above and a team member will follow up.
Ask Filo, the in-app AI assistant, for quick how-to questions — it can often answer instantly without waiting on a reply.
Related articles
Still need help?
Ask Filo, our built-in AI assistant, for an instant answer — or get in touch with our team and we'll take it from there.